Bad Boy Furniture - Sofa By Fancy-Getting Nowhere
Update on my Issue-April 25/16-I have reached out via e-mail to the sofa manufacture Sofa By Fancy located at 1255 Lorimar Dr, Mississauga, ON L5S 1R2. Sofa By Fancy customer service did acklowage it (Pam) and Sukhi passed it along to Rimpi at Bad Boy. I have reached out several times and as of Aril 25th I have not heard anything. It is so bad that manufactures just do not seem to care about their quality. Just take your money and run.
Fwd: FW: Furniture issue
โข 2/11/2016 9:45 AM
Sofa by Fancy | Customer Service
To rsharma@***.com โ
2 attachments
Hi Rimpi,
Please see below email and look after this customer purchased from BAD BOYS,
Send us relevant details so that we can help out this customer.
Thanks & Have a Nice Day!!!
Best Regards,
sukhi
Customer Service Representative
Sofa by Fancy Ltd.
1255 Lorimar Drive
Mississauga,Ontario
L5S 1R2
(P)-905-565-**** 905-565-**** X208
(F)-905-565-****
email-customerservice@***.com
---------- Forwarded message ----------
From: Service @ Sofa By Fancy
Date: Thu, Feb 11, 2016 at 9:38 AM
Subject: FW: Furniture issue
To: Sofa By Fancy | Service
Best Regards,
Pam
Sofa By Fancy Ltd.
1255 Lorimar Drive
Mississauga, Ont.
L5S 1R2
Phone - 905-565-****
Fax - 905-565-****
Email - info@***.com
From:
Sent: February 10, 2016 5:20 PM
To: Sofa By Fancy
Subject: Furniture issue
Good Afternoon,
I have an issues with a sofa set I purchased from Bad Boy in Brampton, ON that was manufactured by Sofa by Fancy.
We purchased the sofa and love seat on July 13, 2013
4005 SOFA (Sofas - Stationary) SKU#: 096834
4005 LOVESEAT (Loveseats - Stationary) SKU#: 096835
We also purchased Bad Boy Solid Gold protection plan.
The material has started to crack on the arms and seat cushions. Also stitching on one of the arms on the love seat is coming apart. On Jan 18th I contacted Zucora and opened a case for the cracking. On Jan 25th I received an e-mail from them advising me that unfortunately, after reviewing my service request, they regret to advise that the situation for which I have requested service is not covered by the accidental stain or damage protection plan I purchased from Bad Boy.
The cracking will soon be so bad that no one will be able to sit on the furniture. These items are in our living room and have been cared for. I would like to be contacted to arrange a home visit from a Sofa by Fancy representative to assess the situation and provide your next steps. We have purchased other furniture from your compactors which we have had longer and still look like new. I have contacted Bad Boy and they said that only thing they can do is have a truck pick up and deliver it to you to be re-covered at my own expense.
I have had may complements in the past on the set and now people ask what happened and comment what a mess.
Please contact me see how we can work together to resolve this issue.
Regards,
Reason of review: Bad quality.
Monetary Loss: $1550.
Bad Boy Furniture Cons: Poor quality.
Location: Mississauga, Ontario
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Comments
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I have been looking at a leather living room set for the past week. It is also manufactured by sofa by fancy, however after reading all these bad reviews about Bad Boy I think Iโm going to pass.
As far as I can tell Sofa by Fancy has a pretty good reputation but my concern is that if I by chance received damaged product from Bad Boy Iโm basically screwed. At least thatโs mostly what Iโve been reading.
Thanks I was going to buy a sofa by fancy sectional tomorrow from badboy. Iโll go somewhere else now.
Hello so the furniture is garbage by the sounds of it. I just ordered a couch in London .
I put down a 150 bucks. I can cancel it I think. Do you know if I can cancel it ?
So sounds like not a good company to deal with . Thanks