Bad Boy Furniture
Bad Boy Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bad Boy Furniture has 1.5 star rating based on 292 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Furniture, Price.
Cons: Customer service, Service, Feeling cheated and ripped off.Recent recommendations regarding this business are as follows: "Don't go!", "DO NOT BE A FUTURE CUSTOMER", "Avoid them you will get no custoimere satisfaction only lip service", "NEVER do business here! RUN, do your research", "Don't buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bad Boy Furniture has 1.5 star rating based on 292 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Furniture, Price.
Cons: Customer service, Service, Feeling cheated and ripped off.Recent recommendations regarding this business are as follows: "Don't go!", "DO NOT BE A FUTURE CUSTOMER", "Avoid them you will get no custoimere satisfaction only lip service", "NEVER do business here! RUN, do your research", "Don't buy".
Most users ask Bad Boy Furniture for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Still waiting for a stove to be delivered, Three Months later!!
User's recommendation: Don't go!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kingston, OntarioGold Warranty
I will never use Bad Boy's again. From buy my item to this point has all been horrible experiance and a fight from start to finish.
If you would like you can still send the photos but the main reason for denying the claim is clearly outlined above. If you decide to send the photos, please send them in batches of two photos at a time.
Based on what you said on the conversation, you will not be able to show the issues on the photos as most of the damages are inside the sectional.
IF I COULD GIVE LESS THEN 1 STAR I WOULD
- Will not repair good under warranty
- Delivery of item was not as promised
- Not fulfilled
Preferred solution: Repair, replacement or credit
User's recommendation: DO NOT BE A FUTURE CUSTOMER
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ancaster, OntarioSpent over $4200.00 for furniture that does not exist
In August 2022 I ordered a sectional sofa and a loveseat. It was advertised as in stock.
Fast-forward three months later and NO FURNITURE. This is after I recieved a call after I ordered saying it would be six weeks for delivery. Six weeks passed and I heard nothing. I placed calls to head office and had my calls dropped after waiting hours, was yelled at by "customer service representatives", had my emails unanswered except for one that said my complaint was escalated and then I heard nothing again.
I actually called the store in Ancaster and was told it would be in in October then heard nothing. I went into the store and was told it was coming in November, again I heard nothing. I've spent the last two days arguing with the rudest and most incompetent sales people and managers who are telling me I can not have my money back... I managed to contact someone from head office who said it may come at the end of December...
I have filed a complaint with the BBB, contacted my credit card company to dispute the charge and contacted news outlets to bring public attention to this company and the thousands of people thay have stolen money from. NEVER do business with these scammers. Worst company I have ever dealt with in my life.
You will spend hours chasing them after they have pocketed your hard earned money and will have nothing to show but stress, wasted time, being treated like garbage and no merchandise that you paid for. I have no idea how they are not criminally charged and shut down.
- Will take your money and give you nothing
Preferred solution: Full refund
User's recommendation: NEVER do business here!!!! RUN, do your research
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey take your money day one and take 8 months to deliver
- Take your money months before shipping and refuse refunds
Preferred solution: refund for the differnece between the item exchanged and the new item which was lower cost
User's recommendation: Avoid them you will get no custoimere satisfaction only lip service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioWorst furniture store in Canada ON
Worst shopping experience in Canada!
Ordered a bed online on July 2022. A week or two later we received a call confirming our order and that we would receive another call in 4 to 6 weeks to arrange delivery.
Several weeks passed and no contact so I tried calling them but could not get through. I emailed them and it took weeks for a response, which was that the love seat should arrive at the distribution centre in 1-2 weeks. More time passes, no contact or updates, so I reach out again, same answer. Again, same answer.
Reached out again last week and once again was told 2 weeks until it would arrive at the distribution centre. It has been over 5 months since placing our order and we have still not received it. I've officially asked for a refund in response to the last email and have received no response, what makes me absolutely livid is that we've been given false estimates for months. No transparency whatsoever.
I feel completely scammed, and I'm someone who firmly believes in patience and in giving the benefit of the doubt, but this company is exercising horrible business practice. If you don't have a product, don't sell it.
- Zero pros
- Not reliable give so many wrong estimate about delivery time
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy
Fabric Sofa
Preferred solution: Fix my sofa or give me a store credit.
User's recommendation: Do not buy the extended warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecCHEATED A SENIOR OUT OF HER MONEY - WON'T REPLACE BROKEN ITEM
User's recommendation: DON'T SHOP AT BAD BOY FURNITURE
On July 20th I ordered a stove on line and gave a credit card deposit, in the amount of $200. I cancelled the order the next day, that is the day that the $200 was shown on my credit card.
User's recommendation: Do not deal with them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioShipped Damaged Furniture then Stopped Communicating
- Great delivery guys
- Poor quality item
- Lack of response and follow up to concerns
- Very poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Avoid like this plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioMerivale Store Ottawa
Ordered a double seat lazyboy March 12,2022
Told us it would take 3 mths.
I went into store, wanting money return. Big bald guy, glasses and facial hair said
All sales final sooo what you said three mths. He proceeded to answer his personal phone while I was talking to him,,,really!!
He looks at computer ,,yep its coming next week or a couple of days later ( I went in June 2,2022). I go home tell my husband about this rude, *** big liar cause two days later this woman calls and left a message Your couch isnt coming in until July 1,2022. Im so pissed.
Last week July 6, I noticed the damn store called,,,now do you think they left a message,,,NO! I called today July 12,2022 and asked to speak to a manager and not the big bald ignorant guy, Im told it was delivered last week,,really well not here. Why werent we notified, yes we owe money on it, had we known it was in we would of cleared the balance owing and had our *** couch. No one let us know. What king of business is this,,,bullshit. I will write again after we come back from PEI,as I told them we will pay and want it the next day in August, see if they keep up their promisedont ever go to Badboy, horrible service and hire lying people.
- Whole experience never again
Preferred solution: Let the company propose a solution
User's recommendation: No no no no
They dont answer calls or deliver on time or respond to emails
- We didnt get our furniture
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Kingston, OntarioNo showed any respect
The one man whom had delivered my stove and fridge where in a hurry. Very rough.
as well I though there was a 3 hr delivery window and there are there in 5 min not happy nor impressed with that .
The head office her attitude was lying to me and not wanting to return a call very and saying that the handle could not be .
Also nothing was assembled
Nor all the pieces where there missing center hinge and told I would have to pay 30 extra for 1 fridge door hing .
What good is the stove and fridge when pieces are missing
I WOULD NOT RECOMMEND BAD BOY TO ANY OF MY FAMILY OR FRIENDS
MIS TINA FORM KINGSTON ONT. ON GARDNER'S ROAD
User's recommendation: No not in ***
Broken furniture
User's recommendation: Do not buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bosch Ascenta SHX3AR75UC Dishwasher Damaged Unusuable
Company fixed the issue and I have been provided with full refund. See the Update by user Oct 31, 2021..
After about a month of tripping over the damaged dishwasher in our hallway, we decided we needed real help and contacted CTV's consumer alert at alert@***.ca. We did this early morning Friday October 22nd and by the late afternoon Lastman's Bad Boy contacted us. They...
After unpacking we noticed the back of the dishwasher was bashed in (by forklift?). The back is single walled metal and the dent was clearly visible from the inside. Shining a flashlight between the metal and plastic tub from the back the light was visible from the inside. This was not a cosmetic flaw but the dishwasher is absolutely unusable (it would leak profusely).
Also, the interior of the packaging was wet (we assume from condensation?) already showing corrosion on the top metal. The top door control panel was soiled. We telephoned Bad Boy right away to report the damages. We told them to come back with a new pristine unit and haul the damaged one away.
They refused saying Bad Boy's policy is to contact the manufacturer for their approval!!! They asked for photos (damage and serial number) to be emailed to nordam@***.com which we complied. Also, that the packaging must be kept (why?). This is not an inexpensive dishwasher bought for $1,154.
Not knowing what to do we called the next day again demanding that a new replacement dishwasher be delivered. They refused. When asked how long this 'manufacturer's approval' will take they said a couple of days. Obviously, we don't trust them - who would?
What reputable retailer would do this? They're probably playing some kind of game with the manufacturer using us as a pawn.
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT purchase appliances from Bad Boy - they are untrustworthy!
Mastercard Chargeback
I purchased a sofa from Bad Boy in June 2021. The delivery date was 4-6 weeks.
Once the delivery period ended, I emailed them monthly to check on the status. Each month I received a response promising the sofa by the 15th of the following month. The final email I received was December 2021 promising delivery by mid January. On February 4th 2022 I called Bad Boy to cancel and was on hold for approximately 1.5 hours.
An operator told me that it would go under go management review to approve a refund within 10 days. No refund was issued. I contacted Mastercard asking for a charge back on this purchase for failure to deliver. They investigated and eventually refunded me the money.
Do not purchase anything from this crooked retailer.
They will take your money and deliver nothing but excuses. The same sofa is currently being offered on their website, this time with 2-3 week delivery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Received damaged piece on our sectional .
Company fixed the issue and I have been provided with product replacement. Once Badboy realized that the sectional was not paid in full, they decided to replace the damaged piece and requested the remaining payment in full :-). Had we have paid in full, they would not have replaced the damaged section..
Well, the issue has been resolved. The reason that they replaced the section is that they forgot to bill us for the remaining amount.
If we had paid in full, they would not have replaced the damaged piece. We were lucky that it wasn't paid in full, otherwise they would not have replaced it.
- Neglect customers
- Delivery
- Very poor customer service
Preferred solution: Replace the defective part received.
User's recommendation: Buyer beware !!!!!!!!!!!!!!!!!
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