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1.3

We decided to purchase a new dryer from Bad Boy on September 4th as they promised to deliver it the following day. They did deliver it on time but when we tried to use it that evening, it did not function.

We then checked the back of the machine and it was badly damaged and dented from the machine having been dropped or hit. We immediately called the store manager where we purchased it and were told that it was a manufacturers issue. I told them I just wanted a machine that works and was told that it is not their problem. We called the manufacturer who sent out a representative who told us it was "dead on arrival" and that we would be getting a new one delivered by Bad Boy.

That was 10 days ago ( over 3 weeks since the first call to Bad Boy) and still no machine. We have called everyday but still no dryer.

This is the worst customer experience of my life. Who should shop at Bad Boy?--NO BODYYYYYYY.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Bad Boy Furniture Pros: Price.

Bad Boy Furniture Cons: Not helpful, Delivery worse customer service, Refused to stand behind the prodcuts they sell.

Location: 1480 Dundas Street East, Etobicoke, Peel, ON L4X 1L4

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