2.5
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Purchased a leather sectional soft with 2 recliners included.After 1 year, plastic knobs for activating recliners stopped working because they broke.

Also, leather material didn't hold up to day to day wear and tear. Material ripped. Contacted Bad Boy for help with getting the knobs replaced, they told me go to the manufacturer. I called the manufacturer and they said talk to Bad Boy.

I talked to Bad Boy and they said talk to the manufacturer.

Just a lot of run around.We just wanted it fixed even if it was out of warranty and therefore would need to pay for repairs.

This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Bad Boy Furniture. The most disappointing about furniture set from Bad Boy Furniture was no one to help when needed replacement parts and poor quality product barely lasted 1 year , but reviewer liked delivery was on time and product as expected. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Lastmans_BadBoy
Brampton, Ontario, Canada #1242995

Hello - thank you for bringing this to our attention.We are very sorry about your recliner.

Please send us your sales bill number and reference this complaint so we can look into your file and assist you.We look forward to hearing from you.

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