I bought couches from bad boy furniture 2 years ago. The couches had a 5 years warranty on it. I paid for the warranty. I was told that if there was any issue with the couches, that they would honour the warranty. It has only been 2 years. The love foot rest on the love seat has fallen off, and the leather on the sofa is peeling. I called them and send them pictures. The refused to honour the warranty or do anything about it. I was told by the salesman, that the warranty I paid for, covers all the damages.
The customer service people are so rude. They hung up on me, when I ask for the manager’s name.
Now they are telling me that the warranty does not cover the peeling leather. That is not what the salesman told me. He said it covered everything under 5 years. It has only been two years. They then said that they would come in and fix the broken love seat. Not replace, but fix. As for the sofa, they claim they can’t do anything. The salesman told me that the 5 year warranty covers everything. Now they are telling me it doesn’t.
I called back and asked to speak to a manager whom, I can speak to and lodge a complaint. They refused to give me a name or contact for the store manager. First I was told, that the manager is only available during weekdays, then I was told that the manager isn’t there at all.
I decided to take this to small claims court. I called them because I need a name to fill out on the forms for the court. They refuse to give me a name. I am having so much stress and anxiety dealing with bad boy.
I bought couches with a 5 year warranty that is falling apart in only 2 years. I PAID for the warranty and they refuse to do anything. They won’t even give me the name of the necessary person, I need to fill out court documents.
Product or Service Mentioned: Sofa.
Reason of review: Bad quality.
Monetary Loss: $2000.
Preferred solution: Honour the warranty .
I didn't like: Bad worse store ever e, Customer service, Lack of response and follow up to concerns.