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2.7

My Mom is a senior who purchased a recliner and sofa at Bad Boy around 3 months ago. She purchased the extended warranty . After 1 month , the recliner broke. She called and was told that someone would call her . Well after several calls and speaking to the manager . Still nothing 2 months later . She still has a broken recliner and still waiting for it to be fixed or replaced.

VERY BAD SERVICE AT BAD BOYS IN BARRIE,ON

BEAWARE ! PLEASE DO NOT BUY AT THIS STORE !

After several calls to the store , my mom is very frustrated that she is not getting anywhere. This is crazy Bad Boy. Why doesn't bad boy just pick up the recliner and replace it with a new one. Problem would be solved. But all they tell my mom is the part is here and waiting for a technician to pick up. Very poor service.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: fix or replace.

Bad Boy Furniture Cons: Very poor customer service, Feeling cheated and ripped off.

Location: 42 Caplan Ave, Barrie, ON L4N 8V4, Canada

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