Mandie Aab
map-marker Niagara Falls, Ontario

Didnt recieve item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What the *** is happening l am paying for something l didn't recieve..an have hear nothing from them!!!

View full review
Mary L Tgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Ontario

Gold Warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bad Boy Furniture - Gold Warranty
Bad Boy Furniture - Gold Warranty - Image 2
Bad Boy Furniture - Gold Warranty - Image 3
Bad Boy Furniture - Gold Warranty - Image 4
Updated by user Apr 28, 2023

I will never use Bad Boy's again. From buy my item to this point has all been horrible experiance and a fight from start to finish.

Original review Apr 27, 2023
HORRIBLE BUSINESS~~~~Instead of providing the Gold Warranty you buy this business does all the can to ensure they do not have to provide service - When you call the store they tell you to report all issues with your item and then when you file the claim the company says: · Claim is denied as you are reporting many issues (3 issues) at the same time. This is called accumulation of issues
If you would like you can still send the photos but the main reason for denying the claim is clearly outlined above. If you decide to send the photos, please send them in batches of two photos at a time.
Based on what you said on the conversation, you will not be able to show the issues on the photos as most of the damages are inside the sectional.
IF I COULD GIVE LESS THEN 1 STAR I WOULD
View full review
Loss:
$1086
Cons:
  • Gold warranty purchased but
  • Delivery of item was not as promised
  • Takes forever to get someone on the phone

Preferred solution: Repair, replacement or credit

User's recommendation: DO NOT BE A FUTURE CUSTOMER

Anonymous
map-marker New Tecumseth, Ontario

Still waiting for a stove to be delivered, Three Months later!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Stove was in stock and suppose to be delivered in June. Not!!

have been in contact with main office since June texting with a person named Evan.

We have asked to be given options for another stove that is in stock at the same valued price, he has only shown us a stove that is less than value. ANGRY

View full review

User's recommendation: Don't go!!!

Andrea B Djy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ancaster, Ontario

Spent over $4200.00 for furniture that does not exist

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

In August 2022 I ordered a sectional sofa and a loveseat. It was advertised as in stock.

Fast-forward three months later and NO FURNITURE. This is after I recieved a call after I ordered saying it would be six weeks for delivery. Six weeks passed and I heard nothing. I placed calls to head office and had my calls dropped after waiting hours, was yelled at by "customer service representatives", had my emails unanswered except for one that said my complaint was escalated and then I heard nothing again.

I actually called the store in Ancaster and was told it would be in in October then heard nothing. I went into the store and was told it was coming in November, again I heard nothing. I've spent the last two days arguing with the rudest and most incompetent sales people and managers who are telling me I can not have my money back... I managed to contact someone from head office who said it may come at the end of December...

I have filed a complaint with the BBB, contacted my credit card company to dispute the charge and contacted news outlets to bring public attention to this company and the thousands of people thay have stolen money from. NEVER do business with these scammers. Worst company I have ever dealt with in my life.

You will spend hours chasing them after they have pocketed your hard earned money and will have nothing to show but stress, wasted time, being treated like garbage and no merchandise that you paid for. I have no idea how they are not criminally charged and shut down.

View full review
Cons:
  • Will take your money and give you nothing

Preferred solution: Full refund

User's recommendation: NEVER do business here!!!! RUN, do your research

Kevin E Gvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They take your money day one and take 8 months to deliver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Long wait times with customer service up to forty minutes . Waited 8 months for delivery yet they charged my credit card from day one not when items ship.

Exchanged an appliance for a cheaper model and they refused to refund me the difference in price.

Customer service reps have no authority to issue refunds and refer it to managers who never call you back. Avoid this retailer .

View full review
Loss:
$200
Cons:
  • Take your money months before shipping and refuse refunds

Preferred solution: refund for the differnece between the item exchanged and the new item which was lower cost

User's recommendation: Avoid them you will get no custoimere satisfaction only lip service

maryam s Wwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Worst furniture store in Canada ON

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Worst shopping experience in Canada!

Ordered a bed online on July 2022. A week or two later we received a call confirming our order and that we would receive another call in 4 to 6 weeks to arrange delivery.

Several weeks passed and no contact so I tried calling them but could not get through. I emailed them and it took weeks for a response, which was that the love seat should arrive at the distribution centre in 1-2 weeks. More time passes, no contact or updates, so I reach out again, same answer. Again, same answer.

Reached out again last week and once again was told 2 weeks until it would arrive at the distribution centre. It has been over 5 months since placing our order and we have still not received it. I've officially asked for a refund in response to the last email and have received no response, what makes me absolutely livid is that we've been given false estimates for months. No transparency whatsoever.

I feel completely scammed, and I'm someone who firmly believes in patience and in giving the benefit of the doubt, but this company is exercising horrible business practice. If you don't have a product, don't sell it.

View full review
Pros:
  • Zero pros
Cons:
  • Not reliable give so many wrong estimate about delivery time

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy

Catheryn P

Fabric Sofa

Bad Boy Furniture - Fabric Sofa
Bad Boy Furniture - Fabric Sofa - Image 2

Had this sofa for almost 5 yrs, even bought a gold protection plan. My claim got denied, saying abusing the sofa will void the warranty.It has teared part.

View full review

Preferred solution: Fix my sofa or give me a store credit.

User's recommendation: Do not buy the extended warranty

Marie H Pwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

CHEATED A SENIOR OUT OF HER MONEY - WON'T REPLACE BROKEN ITEM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Lastmans' Bad Boy refuses to change the broken bed or refund the senior citizen woman.

I called the head office on her behalf 416-667-**** on her behalf and they said the case is closed.

how can a store close a case when the issue has been resolved? They kept her money and she is left with a broken bed.

Where is the justice

purchase date: April 26th, 2022, Sale bill no. 160421

Delivery date: May 21st

contacted store about issue: Tuesday, may 24th

Justice for senior citizen

She is on a pension

Bad Boy is disgusting

View full review

User's recommendation: DON'T SHOP AT BAD BOY FURNITURE

Anonymous
map-marker Toronto, Ontario

On July 20th I ordered a stove on line and gave a credit card deposit, in the amount of $200. I cancelled the order the next day, that is the day that the $200 was shown on my credit card.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have yet, to receive a refund from Bad Boy or my credit card. My credit card rep.

said contact Bad Boy & I have on numerous occasions. The BBB doesn't do enforcement of refunds and I have yet to receive the money back from my credit card.

View full review

User's recommendation: Do not deal with them

Sonny666

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Shipped Damaged Furniture then Stopped Communicating

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bad Boy Furniture - Shipped Damaged Furniture then Stopped Communicating
Bad Boy Furniture - Shipped Damaged Furniture then Stopped Communicating - Image 2
Contains 1 confidential file for company representatives

3 years ago I made the serious mistake of buying furniture here. See Details Below.

The finish on the surface of one of the pieces we bought back then soon started to chip away for no reason. No point in calling or emailing them regarding the warranty as for me, as I have already experienced them only responding if it will lead to new sales. The finish continued to chip off looking worse and worse and surprisingly enough, other than the once crystal clear legs which some have gone cloudy on, the other pieces are still holding up ok. Not wanting to waste the $2,570 original investment so soon I bought another nightstand for over $500 to replace the deteriorating one.

Arrives when promised, great delivery guys. Once uncrated and the foam used to wedge the drawers shut for shipping were removed, both drawers never closed all the way and bounced back out when try close them. After the typical wasted time on unanswered calls, ignored voicemail messages and unreturned emails asking for a replacement that works properly I finally get an unpleasant response offering to replace the defective unit. The unit arrives the following week, the delivery guys open the box and the replacement unit has the same issue with the defective drawers as the one they are replacing so they take it back with them.

Again for weeks unanswered calls, ignored voicemail messages and unreturned emails. Eventually they offered a refund if I pay all costs to purchase packing materials and re-crate (delivery guys took the original box and Styrofoam) plus the shipping to return the approximately 2 foot square 60 80 lb. item they have acknowledged was defective when they delivered it.

11/10/18

After 45 days since we had to pay in advance in full, a total of 6 deliveries to get one complete undamaged 4-piece bedroom set delivered, dozens of calls and emails, almost as many un-returned voice mail messages or messages left with live attendants and even some department managers, changing our primary contact number 8 times to the same number, multiple days of lost wages to stay home again and again for every delivery we finally have the last piece. It looks like just this once, the piece really was inspected as promised.

The last 3 deliveries were promised too but obviously they were not. Not perfect condition but we are over Bad Boy. On the 4th delivery, a recently installed laminate floor and a wood floor were damaged when sliding the dresser across the floor without using a blanket. 10 or 12 attempts to get that resolved and still nothing 2 weeks later.

The driver called my wife to inform her Bad Boy charged him for the damage. Must just be another revenue stream as we havent received a penny. Doesnt seem fair to the driver or us. Maybe a Labour Board issue.

The last review I posted regarding this issue was responded to with the usual empty boiler plate apology below with the email address to make things right.

3 or 4 emails sent to the address and of course no response there either. Typical.

Worst cluster of across the board disorganized, insincere, inept, unqualified group I have come across in over 50 years. Except the drivers. All 12 we met were well mannered professionals despite the unfortunate damage on the 4th delivery.

Shame on Bad Boy for charging him and keeping the money for themselves.

There has not been one attempt to even discuss the property damage to our home. In a couple of years once this $2,570 set of 2 night stands, a dresser and a chest of drawers falls completely apart, I wouldn't have their furniture in our house again even if it was free.

Response from the owner: Thank you for providing your feedback and letting us know about this issue, Sonny Fertile.

We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email with your sales bill number - socialmedia@***.com and we'd be happy to address your concerns.

View full review
Loss:
$508
Pros:
  • Great delivery guys
Cons:
  • Lack of response and follow up to concerns
  • Very poor customer service
  • Poor quality item

Preferred solution: Let the company propose a solution

User's recommendation: Avoid like this plague

Patty B Ahm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Merivale Store Ottawa

Ordered a double seat lazyboy March 12,2022

Told us it would take 3 mths.

I went into store, wanting money return. Big bald guy, glasses and facial hair said

All sales final sooo what you said three mths. He proceeded to answer his personal phone while I was talking to him,,,really!!

He looks at computer ,,yep its coming next week or a couple of days later ( I went in June 2,2022). I go home tell my husband about this rude, *** big liar cause two days later this woman calls and left a message Your couch isnt coming in until July 1,2022. Im so pissed.

Last week July 6, I noticed the damn store called,,,now do you think they left a message,,,NO! I called today July 12,2022 and asked to speak to a manager and not the big bald ignorant guy, Im told it was delivered last week,,really well not here. Why werent we notified, yes we owe money on it, had we known it was in we would of cleared the balance owing and had our *** couch. No one let us know. What king of business is this,,,bullshit. I will write again after we come back from PEI,as I told them we will pay and want it the next day in August, see if they keep up their promisedont ever go to Badboy, horrible service and hire lying people.

View full review
Cons:
  • Whole experience never again

Preferred solution: Let the company propose a solution

User's recommendation: No no no no

Anonymous

They dont answer calls or deliver on time or respond to emails

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

our washer and dryer is late, they didnt contact for an update, and no-one calls back when you email

View full review
Cons:
  • We didnt get our furniture
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kingston, Ontario

No showed any respect

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

The one man whom had delivered my stove and fridge where in a hurry. Very rough.

as well I though there was a 3 hr delivery window and there are there in 5 min not happy nor impressed with that .

The head office her attitude was lying to me and not wanting to return a call very and saying that the handle could not be .

Also nothing was assembled

Nor all the pieces where there missing center hinge and told I would have to pay 30 extra for 1 fridge door hing .

What good is the stove and fridge when pieces are missing

I WOULD NOT RECOMMEND BAD BOY TO ANY OF MY FAMILY OR FRIENDS

MIS TINA FORM KINGSTON ONT. ON GARDNER'S ROAD

View full review

User's recommendation: No not in ***

Anonymous
map-marker Toronto, Ontario

Broken furniture

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

we order dining room from bad boys,it's arrived to me broken we ask to change it or return money, after one month they do change it with so many calls we did for the main office, but again it's arrived damaged, not polish at all, and we still fight with them to return money. Nothing helps the furniture stays at my home in boxes, do not buy furniture from Bad Boys lastman

View full review

User's recommendation: Do not buy from them

Resolved
John K Pkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Bosch Ascenta SHX3AR75UC Dishwasher Damaged Unusuable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bad Boy Furniture - Bosch Ascenta SHX3AR75UC Dishwasher Damaged Unusuable
Bad Boy Furniture - Bosch Ascenta SHX3AR75UC Dishwasher Damaged Unusuable - Image 2
Bad Boy Furniture - Bosch Ascenta SHX3AR75UC Dishwasher Damaged Unusuable - Image 3
Updated by user Oct 31, 2021

Company fixed the issue and I have been provided with full refund. See the Update by user Oct 31, 2021..

Updated by user Oct 31, 2021

After about a month of tripping over the damaged dishwasher in our hallway, we decided we needed real help and contacted CTV's consumer alert at alert@***.ca. We did this early morning Friday October 22nd and by the late afternoon Lastman's Bad Boy contacted us.

They were very accommodating. The damaged dishwasher was finally removed by them on Tuesday October 26th. A refund cheque was received by courier on Thursday October 28th. We quickly deposited the cheque (hope it doesn't bounce).

Lastman's Bad Boy not only lived up to their name and finally repented but the outcome is what any respectable business would have done at the very outset. Lastman's Bad Boy is NOT a member of the Better Business Bureau. Recent information shows Lastman's Bad Boy is owned by Mel Lastman the former mayor of North York.

You would expect much better treatment wouldn't you? BTW Lastman's Bad Boy has a no refund policy so be aware and be cautious.

Original review Oct 01, 2021
We ordered the dishwasher online at Bad Boy on Sept 24 2021. Delivery was made on Sept 28.

After unpacking we noticed the back of the dishwasher was bashed in (by forklift?). The back is single walled metal and the dent was clearly visible from the inside. Shining a flashlight between the metal and plastic tub from the back the light was visible from the inside. This was not a cosmetic flaw but the dishwasher is absolutely unusable (it would leak profusely).

Also, the interior of the packaging was wet (we assume from condensation?) already showing corrosion on the top metal. The top door control panel was soiled. We telephoned Bad Boy right away to report the damages. We told them to come back with a new pristine unit and haul the damaged one away.

They refused saying Bad Boy's policy is to contact the manufacturer for their approval!!! They asked for photos (damage and serial number) to be emailed to nordam@***.com which we complied. Also, that the packaging must be kept (why?). This is not an inexpensive dishwasher bought for $1,154.

Not knowing what to do we called the next day again demanding that a new replacement dishwasher be delivered. They refused. When asked how long this 'manufacturer's approval' will take they said a couple of days. Obviously, we don't trust them - who would?

What reputable retailer would do this? They're probably playing some kind of game with the manufacturer using us as a pawn.
View full review
Loss:
$1154

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT purchase appliances from Bad Boy - they are untrustworthy!

Anonymous
map-marker Mississauga, Ontario

Mastercard Chargeback

I purchased a sofa from Bad Boy in June 2021. The delivery date was 4-6 weeks.

Once the delivery period ended, I emailed them monthly to check on the status. Each month I received a response promising the sofa by the 15th of the following month. The final email I received was December 2021 promising delivery by mid January. On February 4th 2022 I called Bad Boy to cancel and was on hold for approximately 1.5 hours.

An operator told me that it would go under go management review to approve a refund within 10 days. No refund was issued. I contacted Mastercard asking for a charge back on this purchase for failure to deliver. They investigated and eventually refunded me the money.

Do not purchase anything from this crooked retailer.

They will take your money and deliver nothing but excuses. The same sofa is currently being offered on their website, this time with 2-3 week delivery.

View full review

About

Summary

Bad Boy Furniture Company was founded in 1955 on Weston Road, Canada by Mel Lastman. With time one store turned into an chain of 40 locations across Ontario. Bad Boy Furniture Company amazes with the assortment of offered goods. Among them are electronics: Panasonic, Samsung. LG, sharp; mattresses: Bassett , Serta, King Koil; appliances: Danby, Maytag, Frigidaire, Moffat, Broan, Amana, Whirlpool, Kitchen Aid, besides the furniture for living rooms, dining rooms, bedrooms and kids furniture. Thanks to its talented creator - Mel Lastman- Bad Boy Furniture Company became famous far away out of Canada offering the impossibly low prices for goods and conquer all the competitors.

Bad Boy Furniture reviews and complaints

Bad Boy Furniture is ranked 648 out of 3138 in Furniture and Decor category

Area Served

Canada

Payment Methods

VISAMasterCardPayPal

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article