filters
State:
Show
City:
Show
Product:
Show
Unfortunately I placed an order for a bedroom set that took at least three months to receive. My order was originally delivered to another customer by mistake. I was then informed the item was discontinued and then again I was contacted to let me know the item was now...
Read more
1.1
#1383088
Show

Bad Boy Furniture - Never Again!!!

Worst store to ever buy anything out of!! They take your money and then dont care how your treated after if theres an issue. I would rather pay more money elsewhere to get better customer experience! BUYER BEWARE!!!!
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1382515
Show

Bad Boy Furniture - Distrustful crap hole

order online. shipping address and billing address differ, so theres a giant annoyance to prove payers identity! email this and that, rhen rhwy take forever to verify! don't try to gift something ro a different address! super annoying!
2.0
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1382081
I purchased several appliances and a sofa set in 2013 and paid for a 5-year comprehensive warranty. I think comprehensive includes almost everything except natural disasters, deliberate damage and a few other things. My brand-new sofa started to peel (while I was...
Read more
Anonymous
upset customer

oh i aggree, i have bought bonded leather sofas from bad boys as well with comprehensive 5 year coverage. When i was buying the set the sales person Danica Kapiric assured me ...

2.3
#1374099
Thought I bought a product , was assured of delivery date and time. Set up arrangements to receive product , booking time with employer and building manager. I confirmed delivery time and date with final payment, they double checked said everything is scheduled and...
Read more
2.5
#1371044
Went into the Whitby store to speak to the manager Brian, whom I always deal with, When I asked for him a gentleman asked me what I wanted, when I replied that I wanted to speak to the General Manager Brian, then he informed me that he was the new General Manager and...
Read more
#1365620
Went in to Brampton's Bad Boy to purchase a dryer. Asked the sales rep. who was there questions about a dryer which was the Maytag Steam Dryer, specifically asked about hook up and was told by him that the hook up is exactly the same as any dryer, well once this dryer...
Read more
1.7
I didn't like
  • Sales rep should the product they are selling
#1362042
Show

Bad Boy Furniture - The responsibility falls on owners.

My complaint is already entered as "the worst service ever" I noticed that ownership doesn't reply to all these complaints, that tells me that as owners they really don't care so how do they expect the staff to care? Lucky he didn't run for the Toronto Mayors seat!!!
#1361266
July 2017, purchased a couch set with a couch, love seat and a lazy boy recliner, actually, it has 5 seats that recline with an electric switch. In June 2018 the large couch broke right in the middle seat, I then called and emailed complaint with pictures. They picked...
Read more
1.3
#1360566
I bought furniture from them and I was told any thing wrong will be replaced with just a call to the service center. I had the furniture really in bad shape when I opened the box. Every day I have to call them and they keep me hold for 40 min at least then I get cut...
Read more
1.1
#1360432