Most helpful reviews first
Bought a fridge, and bedroom set with mattress from this horrible company. The following were delivered damaged: Dresser - visible wood chip + mirror trim on both corners are cracked + bottom drawer is broken Chest - mirror trim on both bottom corners are cracked...Read more
I bought couches from bad boy furniture 2 years ago. The couches had a 5 years warranty on it. I paid for the warranty. I was told that if there was any issue with the couches, that they would honour the warranty. It has only been 2 years. The love foot rest on the...Read more
I am very disappointed with the Bad Boys organization. When I purchased the Washer & Dryer from you 3 weeks ago from the Sales person Mr. Mohammed he said I would be able to arrange the delivery day and time in order to facilitate my schedule. Now I am informed that I...Read more
I didn't like
- Delivery worse customer service
- Ridiculous delivery policy
- Terrible customer service and
We purchased a sofa and loveseat along with their solid gold protection plan. Last year August we contacted them about a repair. All the cushions underneath were ripped along with the decking. The girl said no problem and the picked up one at a time so we wouldn't be...Read more
We purchased a dryer which was scheduled for delivery the following day. On the delivery day, the driver called to inform us that they forget the dryer in the warehouse. The following day they remembered to load the dryer and it was delivered during the window. Once it...Read more
Bad Boy Furniture in Toronto, Ontario - Can not cancel an order - even if they haven't shipped the product.
I placed an online order for a couch. I didn't see anything about all sales are final, but must have missed it in the small print. I called to cancel the order before it was shipped and was told they couldn't do anything. Tried a few routes (online email, corporate HQ, even went into the store) but all had the same policy. One person said we could get a store credit but then when I tried to get it they told me I couldn't. Very disappointed, It's too bad, the prices are great but the service just isn't there. Moving forward, I'll be taking my business to The Brick.
I bought a GE washing machine wed June 27th 2018. Got it home installed it... the following day I do my first load of laundry start machine go upstairs come down to put in dryer and my floor is flooded!!! I get my dad to check all the connections to make sure nothing...Read more
I didn't like
- Faulty product
I ordered a table and chair set on Cyber Monday online from Bad Boys hoping to have a table for Christmas. I thought that there would be no problems as there was no notification of stock issues. After ordering online and paying, I waited. After about two weeks I...Read more
Bad Boy Furniture in London, Ontario - Baaaaaad，customer service never see
I bought a bedroom set and a microwave on September. I did not receive the microwave about 2 month, on November 23 I walk in the store and ask about it, the shiiit manager said need more couple days, I told him I do not wanna the microwave any more because I could bought it anywhere, the manager said no really rudely. I did not make any damage so I say I can exchange it to credit to buy other things? At that time , manager said yes , so I bought a sofa set and paid the balance. What fuuuuuu thing is 2weeks late they told me the microwave is here and I could not get my sofa set unless I pay the microwave. And we went to the store the manager said he never give us credit. And point my wife’s nose and yelled
I ordered a new mattress a few days ago, it’s to arrive today. But when I originally ordered it I didn’t get an invoice number. I called about delivery and asked for it to be within a certain time frame as I work a lot & couldnt get the time off. “Oh we can’t do that”...Read more
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