Bad Boy Furniture - Sofa by Fancy bought at Bad Boy
We bought a loveseat and sofa at Bad Boys in Brampton in Oct.of 2013.
The furniture was manufactured ar Sofa by Fancy. I also bought a warranty. The sofa started to peel ( was bonded leather and didn't realize that it is prone to peeling nor was that explained when I bought the warranty).After about 10 months the sofa began to peel. I phoned Bad Boy awhile later and they told me that since a year was not up that the manufacturer was responsible for the repair.
They did arrange the repair however it took almost 6 moths to get it repaired. The sofa has again peeled and when I called Bad Boy to arrange for a warranty repair they informed me that the peeling is not covered under the warranty. I have lost my paperwork so I have to believe them when they say that it is not covered.
The lady said that bonded leather is prone to peeling so it is not covered.I asked her if they still sell bonded leather and she said that they do.
Why would a furniture company the size of Bad Boy sell a product that they know is defective and why would they sell a warranty and not do the due diligence of reading and explaining the warranty on this product
Review about: Sofa By Fancy Sofa.
Reason of review: Damaged or defective.
Preferred solution: Let the company propose a solution.
I didn't like: Feeling cheated and ripped off, Policies.