Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Jan 16, 2017

I complained to customer service and I was offered a resection of a new sectional within 30 days. When I asked what if I could not find a new sectional I like, they told me they can issue me an in store credit within a year but they refused to refund my money .

(not satisfied with the resolution but I had no other choice)They sent a reselection memo and I asked them to move my order from the Whitby store to another store. They moved me to the Scarborough store and there I was received by the sales manager (Rahman) and sales Rep Robert who really did a great job and fixing my bad service that I received at the Whitby location. Kudo to them at the Scarborough Store. Even the Store manager came and apologized on behalf of the Whitby Store .

I really appreciated this.

I ended up getting a new leather sectional for additional $1000 which will be delivered today. Hopefully this set will be better.

I also phoned Sr. Management and left a voice mail hoping they will get back to me.

Original review posted by user Jan 13, 2017

very bad store to purchase things from. Store manager Brian in Whitby lacks customer service experience and is very rude.

I have no idea who put this in a store manager position. Definitely he is in need for 101 customer service training. Very poor products and very poor return / exchange policy. While at the store post delivery, we went to him to complain about the quality and we felt at some point he will get physical.

He comes too close to you and stares at you and starts threatening you and starts talking to you "THE CUSTOMER" in a condensing way . He almost kicked us out of store asking him to refund our purchase due to bad quality. Although the bad delivery was not our fault, Brian wanted to still charge us for the delivery fee for a replacement!!!!. HE even instructed his front desk employees to charge us the delivery fee one more time if we were to do a reselection based on the fact that I paid for a service!!!!

Trying to explain to him that the service was part of a promise to deliver an exceptional product not that I had extra $75 to spend ofn a lotto max ticket!!! Bottom line.

do not buy form there especially the Whitby Store. I will be escalating this to BBB.

Product or Service Mentioned: Bad Boy Furniture Sales Manager.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2050.

Preferred solution: Full refund.

I didn't like: Whitby store manager lack proper customer experience.

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