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I bought a couch and two recliners along with a dining room table and chairs from Bad Boy in Barrie. At the time I bought the extended warranty which I thought was Bad Boy giving the protection. I was told that even if I cut it accidently with a knife in my back pocket that they would repair it.

Almost immediately the stitching was coming out at the back if the couch where you sit. I thought I would leave it for awhile to see what else was going to happen because they said that you could only use the warranty once. Well the stitching got worse, the springs were shot in no time. I called in to take advantage of the warranty and I found out that the original warranty was sold to another company, who uses another company for repairs.

After three weeks of waiting to have someone come look at it, the "technician" tightened a couple of screws and then slit open the couch between the cushions. He told me that he would put in his report and he agreed that it was in rough shape. About a week went by and I didn't hear anything from them so I called. I was told the "technician" said that it was foam breakdown and that was not covered under the warranty along with the stitching that was not covered either. I told them that he cut open my couch and they denied that he would do that. I called the company, Ray Michael Interiors, and talked to the owner Ray. Long story short, he started swearing at me and called me a liar and all the people that I had with me that saw him cut it open. I'm still battling with it now,. going to fight till the end. Might just drop it off in the store and sit on it until they do something about it.

Don't ever deal with Ray Michaels Interiors in Mississauga, Ontario! I will never shop at Bad Boy AGAIN!@!! *** furniture and *** service.

Reason of review: Warranty issue.

Monetary Loss: $800.

Preferred solution: Full refund.

Bad Boy Furniture Pros: Old furniture.

Bad Boy Furniture Cons: Cheating, Service, Policies, Not displaying properly, Warranty experience.

Location: Barrie, Ontario

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Hello - we're sorry to hear about your experience. Please email our team at social@***.com so that we can work with you towards a resolution. We look forward to hearing from you.

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reply icon Replying to comment of Guest-940984

Bad boy is the worst company I bought a recliner with 5 year warranty the first year and a half the chair breaks (from the inside) and leather started to crack and guess what it's labled as abuse so thanks bad boy for giving it to the everyday worker. Soon NNNNNNNNNNOOOOOOOOOO body is gonna go there I no I won't.

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