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4.1

DON'T ever spend your hard earned money here! Sales experience was great but after they had my money all down hill from there.

Purchased 2 sofas a queen size bed set with mattress and box spring dining room table set. Written right on my contract was all furniture in stock except the bed frame but that was fine because it would come 1 week later. Also got a free tv because of the dollar value we spent at the store it too was in stock.(or was it)? First had an issue with getting the tv afer being told it was there for pickup.

Had to deal with a manager to get one in stock. Called a few days before to be sure everything was ready for pickup only to be told my couches would not be ready and they didn't have my bed and I could not pick up the furniture because the shipping dock is too small. (Sorry but how is that my problem)? contact head office and spoke with someone there who di help me out by upgrading my bed at no charge and managed to get me one of the two sofas I bought.

They shipped me the furniture and the delivery guys were great (maybe they can teach the rest of the staff some good practices). Was then called a week later that my second safa was ready to be delivered only to receive a call a few hours later that it was damaged. So a call back to head office and was told this time there is nothing we can do for you. Nothing but issues all the way through.

Moved in to a new house with a family of five with no furniture to sit on sleep on or eat at. Thanks Bad Baoy...........Never again!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Bad Boy Furniture Cons: Very disapointed with customer service.

Location: 60 Martindale Crescent Unit 4, Ancaster, ON L9K 1J9, Canada

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